Customer deposits
Each merchant should publish its own booking cancellation and refund rules. Buk.ng provides records and workflows, but the merchant remains responsible for customer-facing refund decisions.
Refunds
Refund and cancellation policy
A draft structure for customer deposits, merchant subscription billing, provider fees, chargebacks, and payment disputes.
Last updated: May 26, 2026
Provider fees
Payment provider fees, transfer fees, chargebacks, and settlement timing may affect the net amount received by the merchant.
Subscription billing
Paid Buk.ng subscription invoices should be reviewed before payment. Subscription refunds or credits should be handled by platform billing support based on the case.
Disputes
Disputed payments should be investigated using booking records, payment references, provider status, reconciliation notes, and audit logs.